As a member of the care team, works to provide patient-centered care delivery.
Greets and directs patients; answers telephone; schedules all types of services; obtains and edits demographic and insurance information, collects payments, updates/documents/processes records, follows work-flow processes for all patient encounters, orders and restocks office supplies.
- Upholds the organizations' Mission, Values and Goals by adhering to the TidalHealth Standards of Performance.
- Participates in team-based patient-centered care delivery.
- Answers telephone and takes necessary action.
- Schedules services, verifies eligibility, and obtains authorizations and pre-certifications.
- Greets patients and visitors.
- Obtains, enters, and updates demographic information.
- Processes incoming and outgoing mail, e-mails, phone messages, faxes.
- Takes payments, completes encounter and balancing process, prepares bank deposits.
- Performs various tasks and procedures as assigned and as qualified by training or instruction.
- Inventories and orders medical/office supplies as required.
- Ensures compliance with all tracer audits, including Joint Commission, and participates in monitoring and auditing projects as assigned.
- Provides patient teaching, conveys instructions, and responds to inquiries.
- Successfully handles communications to achieve desired outcomes.
- Demonstrates a thorough knowledge of key responsibilities. Is technically adept at all facets of his/her work. Keeps abreast of trends and changes to improve quality and safety in the care of the patient.
- Interacts with all in a courteous and respectful manner, inspiring confidence by performing and communicating in a professional and ethical manner.
- Actively participates in specific projects, committees, and staff meetings as assigned.
- Performs other related duties as assigned.
- Previous office experience required.
- Previous physician office experience preferred.
- Experience with electronic health record preferred.
100 Rawlins Drive,Seaford, DE
TidalHealth Primary Care
Monday - Friday